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Integrate with RingCentral Glip

The feature described in this article is currently rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

RingCentral Glip Logo

What does the integration offer?

Jira Service Management has a webhook integration with RingCentral Glip. Forward Jira Service Management alert activity to RingCentral Glip. Users can find out about all actions performed on alerts without leaving RingCentral Glip. This document describes how to configure the integration.

How does the integration work?

  • When an alert is created in Jira Service Management, a message is also created in RingCentral Glip automatically through the integration.

  • When alert is updated(closed, acknowledged, assigned etc.) in Jira Service Management, a message is also created in RingCentral Glip automatically through the integration.

Set up the integration

RingCentral Glip is an incoming integration. Setting it up involves the following steps:

  • Add a RingCentral Glip integration in Jira Service Management

  • Configure the integration in RingCentral Glip

Configure the integration in RingCentral Glip

To configure the integration of RingCentral Glip with Jira Service Management, complete the following steps:

  1. In RingCentral Glip, select Integrations.

  2. From the integration list, select Opsgenie.

  3. Select a conversation or create a new team.

  4. Copy the Glip Webhook URL.
    You will use this URL on the integration configuration page in Jira Service Management later.

  5. Select Save Integration.

Add a RingCentral Glip integration

If you're using the Free or Standard plan in Jira Service Management, you can only add this integration from your team’s operations page. To access the feature through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be on Premium or Enterprise plan.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

To add a RingCentral Glip integration in Jira Service Management:

  1. Go to your team’s operations page.

  2. On the left navigation panel, select Integrations and then Add integration.

  3. Run a search and select “RingCentral Glip”.

  4. On the next screen, enter a name for the integration.

  5. Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.

  6. Select Continue.
    The integration is saved at this point.

  7. Select Edit on the integration configuration page.
    The Edit integration settings dialog opens.

  8. Select Authenticate with a RingCentral Glip account.

  9. Paste the RingCentral Glip URL into RingCentral Glip URL.

  10. Select Save.

  11. Select Turn on integration.
    The rules you create for the integration will work only if you turn on the integration.

Configure the integration in RingCentral Glip

To configure the integration of RingCentral Glip with Jira Service Management, complete the following steps:

  1. In RingCentral Glip, select Integrations.

  2. From the integration list, select Opsgenie.

  3. Select a conversation or create a new team.

  4. Copy the Glip Webhook URL.

  5. Select Save Integration.

Additional Help