Sharing requests with other Jira team members

Jira Service Management agents can share requests with other Jira team members when added as a request participant in the requests. People who have the request shared with them can interact with customers in the portal.

Jira team members who have a request shared with them can:

• View requests in the portal.

• Add public comments in the portal.

• Add attachments in the portal.

• Transition the request through its workflow in the portal.