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Sharing requests with other Jira team members

Jira Service Management agents can share requests with other Jira team members when added as a request participant in the requests. People who have the request shared with them can interact with customers in the portal.

Jira team members who have a request shared with them can:

  • View requests in the portal.

  • Add public comments in the portal.

  • Add attachments in the portal.

  • Transition the request through its workflow in the portal.

 

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