Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Jira Automation docs have moved
All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.
Sharing requests with other Jira team members
Jira Service Management agents can share requests with other Jira team members. People who have the request shared with them can interact with customers in the portal.
Jira team members who have a request shared with them can:
View requests in the portal.
Add public comments in the portal.
Add attachments in the portal.
Transition the request through its workflow in the portal.
Was this helpful?