Reply faster to your customers with canned responses

A canned response is a predefined response that agents can reuse to reply to frequently asked questions instantly. Drafting these responses for common queries in advance allows agents to reply to their customers quickly and efficiently.

Project admins can also create consistent, empathetic, and well-articulated canned responses to build trust and deeper connections with their customers. Using shared canned responses, project admins can ensure consistent customer replies.