Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Set or change the virtual agent default request type
The virtual agent for Jira Service Management is in a closed beta.
If you’re on a Premium or Enterprise plan and want to try the virtual agent, join the waitlist.
The virtual agent can create issues in Jira Service Management on behalf of your customers.
When the virtual agent creates an issue, it uses the virtual agent default request type, unless you override it in a specific intent’s conversation flow using a change request type and fields step. Learn more about step types in the virtual agent.
Set or change the virtual agent default request type
You need to be a project admin to set or change the virtual agent default request type.
From the navigation on the left, select Project settings, then Virtual agent, and then Settings.
Select Basic settings at the top of the page.
Under Virtual agent default request type, select the request type you want the virtual agent to use when creating issues.
Use a request type that has no required fields. Learn how to add or remove fields from a request type.
Select Save.
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