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Integrate with StatusCake

This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

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What does the integration offer?

Use the StatusCake integration to send alerts to Jira Service Management's API, with detailed information. Jira Service Management acts as a dispatcher for StatusCake alerts, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

How does the integration work?

  • When an alert is created in StatusCake, an alert is created automatically in Jira Service Management.

  • The Jira Service Management alert is closed automatically when StatusCake down alert is cleared.

Set up the integration

StatusCake is an API-based integration. Setting it up involves the following steps:

  • Add a StatusCake integration in Jira Service Management

  • Configure the integration in StatusCake

Add a StatusCake integration

Bidirectional integrations aren’t supported in Free and Standard plans. All the other integrations are supported at a team level in Free and Standard; however, for their outgoing part to work, you need to upgrade to a higher plan. To add any integration at a site level through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be either on Premium or Enterprise.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

To add a StatusCake integration in Jira Service Management, complete the following steps:

  1. Go to your team’s operations page.

  2. On the left navigation panel, select Integrations and then Add integration.

  3. Run a search and select “StatusCake”.

  4. On the next screen, enter a name for the integration.

  5. Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.

  6. Select Continue.
    The integration is saved at this point.

  7. Expand the Steps to configure the integration section and copy the API key.
    You will use this key while configuring the integration in StatusCake later.

  8. Select Turn on integration.
    The rules you create for the integration will work only if you turn on the integration.

Configure the integration in StatusCake

To configure the integration in StatusCake, complete the following steps:

  1. In StatusCake, select Integrations > Contacts on the left navigation.

  2. Select “Opsgenie” for ADD NEW 3RD PARTY SERVICE > Type.

  3. Paste the API key copied previously into Key.

  4. Optional: Enter a value for Teams if you want to assign the notifications coming from StatusCake to a team.

  5. Enter a value for Alias.
    You refer to this integration through this name in StatusCake.

  6. Select ADD NEW 3RD PARTY NOTIFICATION SERVICE to save the integration.

  7. From the left navigation, select Contacts > Create Group.

  8. Fill in the contact details and select the corresponding alias for Jira Service Management integration in Push Notification.

  9. Select CREATE NEW CONTACT GROUP to save the contact group.

Sample payload sent from StatusCake


1 2 3 4 5 6 7 8 9 { "Name":"JSMTest", "Token":"d75ac2be337bfc82b3f38dc119b7204d", "URL":"renklitablo.com", "StatusCode":"404", "Status":"Down", "Checkrate":"300", "Tags":"tag1,tag2" }


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