Your first stop for learning how to get started with Jira Service Management.
What does the integration offer?
Use the integration to send alerts to 's API, with detailed information. acts as a dispatcher for alerts, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.
How does the integration work?
When an alert is created in , an alert is created automatically in .
The alert is closed automatically when down alert is cleared.
Set up the integration
is an API-based integration. Setting it up involves the following steps:
Add a integration in
Configure the integration in
Add a StatusCake integration
To add a integration in , complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “StatusCake”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the API key.
You will use this key while configuring the integration in later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
Configure the integration in StatusCake
To configure the integration in StatusCake, complete the following steps:
In StatusCake, select Integrations > Contacts on the left navigation.
Select “Opsgenie” for ADD NEW 3RD PARTY SERVICE > Type.
Paste the API key copied previously into Key.
Optional: Enter a value for Teams if you want to assign the notifications coming from StatusCake to a team.
Enter a value for Alias.
You refer to this integration through this name in StatusCake.
Select ADD NEW 3RD PARTY NOTIFICATION SERVICE to save the integration.
From the left navigation, select Contacts > Create Group.
Fill in the contact details and select the corresponding alias for Jira Service Management integration in Push Notification.
Select CREATE NEW CONTACT GROUP to save the contact group.
Sample payload sent from StatusCake