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Set up notification preferences

This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

You can define your notifications preferences in the alert notifications settings.

Contact methods

Jira Service Management can send notify you through email, SMS, voice phone calls, or push notifications on mobile. You can add/edit and turn on/off your contact methods in the Alert notifications tab.

Notification rules

You can configure when and how to receive your alert notifications. Create a rule for each of your contact methods by specifying when to receive the notifications. You can delay receiving notifications for up to 1 day. You can add multiple rules and turn them on or off anytime. Jira Service Management tries each method one by one in the order you specify until you get to the alert.

Do Not Disturb (DND) settings - Mute and quiet hours

You can mute notifications for a specified duration. You can also specify certain time periods of the day as "quiet hours". During the specified hours, Jira Service Management would not send you any notifications. You can override this setting for urgent alerts by adding OverwriteQuietHours tag to alerts.


For each notification rule you set up, you can pick a notification ringtone from the varied list of sounds. This helps you customize each notification with a unique sound based on its type and your preference. This setting is only available on the Jira Cloud mobile app.

(Atlassian Pty. Ltd. has acquired all ringtones and sounds under SFX license).

Verify your notification settings

To create a sample manual alert to verify if notifications are working as expected, do the following steps:

  1. Go to the Alerts page.

  2. Select the More action menu and select Create alert.

  3. On the create modal, enter a message for the alert.
    This is the only mandatory field for an alert to be created.

  4. Start typing your name in the Responders field.
    The auto-complete should provide a suggestion as you type. Select your name.

  5. Select Create.
    This creates an alert with only you as the recipient. The notifications for this new alert according to your set preferences should reach you.

Allow the Jira Cloud app to notify you in your mobile settings

Make sure you’ve allowed the Jira Cloud mobile app on your mobile device to send you notifications, else they may get suppressed by your mobile system settings.

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