Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Receive requests from an online portal and help center

Customers send and track requests through the customer portal—your service project’s customer-facing site. If your service project has a knowledge base, customers can also self-service requests by searching for articles. If your customers have access to multiple portals, they can use the global help center to see them all in one place.

About the portal and help center
Your customers can get help and raise requests from your help center and its portals.
Show a workflow transition in the portal
Show customers the transitions of their request in the portal.
Customize the columns in your customers' requests list
Choose which columns your customers see when they view their requests list.
Give agents permission to add announcements to the portal
Each service project has an online portal where you can make announcements to your customers.
Give agents permission to add announcements to help centers
You can make announcements to all customers who use your service projects through the help center.
Add request participants through the help center
Learn how your team and customers can share requests with others from the help center.
Set up and manage portal access
Learn how to set up who can access and raise requests in your portal.

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Jira Service Management Support

Jira Automation docs have moved

Receive requests from an online portal and help center

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