Set up your help center and portal

Customers send and track requests through the portal—your service project’s customer-facing site. If your service project has a knowledge base, customers can also self-service requests by searching for articles. If your customers have access to multiple portals, they can use the global help center to see them all in one place.

About the portal and help center
Your customers can get help and raise requests from your help center and its portals.
Set up and manage portal access
Learn how to configure who can access and raise requests in your portal.
Customize the columns in your customers' requests list
Choose which columns your customers see when they view their requests list.
Give agents permission to add announcements to the portal
Each service project has an online portal where you can make announcements to your customers.
Give agents permission to add announcements to help centers
You can make announcements to all customers who use your service projects through the help center.
Show a workflow transition in the portal
Show customers the transitions of their request in the portal.
Add request participants through the help center
Learn how your team and customers can share requests with others from the help center.

Was this helpful?

It wasn't accurate

It wasn't clear

It wasn't relevant

Jira Service Management Support

Set up your help center and portal

Additional Help