Get started with Jira Service Management for agents
Learn how to succeed in your role as a service project agent.
Resolve a customer's request
Once you’re done with a customer’s request, you can resolve it.
To resolve a customer’s request:
From your service project, go to Queues.
Select the request you want to resolve.
Select the Status and transition it to Resolved.
Use one of our default reports - Request resolved to view all requests that have been resolved. Learn more about reports.
Last modified on Sep 29, 2021
Cached at 6:58 PM on Oct 27, 2021 |
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