• Products
  • Get started
  • Documentation
  • Resources

Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Resolve a customer's request

Once you’re done with a customer’s request, you can resolve it.

To resolve a customer’s request:

  1. From your service project, go to Queues.

  2. Select the request you want to resolve.

  3. Select the Status and transition it to Resolved.

Use one of our default reports - Request resolved to view all requests that have been resolved. Learn more about reports.

Additional Help