Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Cloud
Data Center and Server
Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Get started with Jira Service Management for agents
Learn how to succeed in your role as a service project agent.
Configure a company-managed project as an administrator
Set up your service project in a way that empowers your agents and your customers get help for their requests.
Manage and administer team-managed service projects
With team-managed service projects, your teams can manage their own work and process, without having to reach out to a Jira admin.
Discover IT service management (ITSM)
Learn about ITSM and the strategic approach to designing, delivering, managing, and improving the way businesses use IT.
Help customers as a service project agent
Understand how to effectively serve your customers as a service project agent.
Best practices for teams using Jira Service Management
Follow proven patterns for setting up Jira Service Management for IT and software development teams.
Learn the Jira fundamentals powering Jira Service Management
Jira products share a set of core capabilities that you'll want to understand to get the most out of Jira Service Management.
Manage your assets and configuration items with Insight
Learn how to manage assets and configuration items with Insight in Jira Service Management.
Moving to Jira Service Management Cloud
Resources to help you plan and set up a successful move to cloud.
Use forms in Jira Service Management
Learn how to use forms to gather more information from your customers and team.
Products
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Documentation
Resources
Resolve a customer's request
Once you’re done with a customer’s request, you can resolve it.
To resolve a customer’s request:
From your service project, go to Queues.
Select the request you want to resolve.
Select the Status and transition it to Resolved.
Use one of our default reports - Request resolved to view all requests that have been resolved. Learn more about reports.
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Additional Help
- Explore a demo service project
- Assign yourself to a customer's request
- Update your customer on your progress
Resolve a customer's request
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