Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Jira Automation docs have moved
All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.
Resolve a customer's request
Once you’re done with a customer’s request, you can resolve it.
To resolve a customer’s request:
From your service project, go to Queues.
Select the request you want to resolve.
Select the Status and transition it to Resolved.
Use one of our default reports - Request resolved to view all requests that have been resolved. Learn more about reports.
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