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Resolve a customer's request

Once you’re done with a customer’s request, you can resolve it.

To resolve a customer’s request:

  1. From your service project, go to Queues.

  2. Select the request you want to resolve.

  3. Select the Status and transition it to Resolved.

Use one of our default reports - Request resolved to view all requests that have been resolved. Learn more about reports.

Additional Help