Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Jira Automation docs have moved
All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.
Automatically approve requests
Are you looking for Automation?
This article is relevant to Legacy automation in service projects created before August 30, 2021. If you don’t see Legacy automation in your service project, check out these Automation articles.
You can use automation rules to auto-approve requests that meet certain conditions. For example, you might auto-approve purchase requests that are under a certain amount. Learn how to Set up rules to automate repetitive tasks.
To set up a rule that auto-approves expenses that are less than $5:
From your service project, select Project settings > Automation.
Select Add rule > Create a custom rule > Continue.
Set the following rule:
Name: Auto-approve small expenses
Description: choose the conditions of your rule
When this happens: Issue created
If these match: budget <= "5"
Then do this: Automatically approve
Click Save to create your rule.
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