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Alert action data for Jira Edge Connector
This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.
Jira Service Management passes alert activity data to various integrations. The following are some of the integrations that can make use of this data:
For the Webhook integration, alert action data is contained in the JSON body of the webhook request. For integrations that use Marid, the data is available in any script located under the Marid's scripts directory.
Alert actions
Create
"teams": IDs of the teams assigned to this alert
“recipients”: IDs of the recipients assigned to this alert
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{
"source":{
"name":"web",
"type":"API"
},
"alert":{
"updatedAt":1420452193166002000,
"tags": [
"tag1", "tag2"
],
"teams" : [
"team1", "team2"
],
"recipients" : [
"recipient1", "recipient2"
],
"message":" test alert",
"username":"fili@ifountain.com",
"alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
"source":"fili@ifountain.com",
"alias":"aliastest",
"tinyId":"23",
"createdAt":1420452191104,
"userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
"entity":""
},
"action":"Create",
"integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
"integrationName":"Integration1"
}Acknowledge
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{
"source":{
"name":"",
"type":"web"
},
"alert":{
"updatedAt":1420452224764002246,
"tags": [
"tag1", "tag2"
],
"message":"test alert",
"username":"fili@ifountain.com",
"alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
"source":"fili@ifountain.com",
"alias":"aliastest",
"tinyId":"23",
"createdAt":1420452191104,
"userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
"entity":""
},
"action":"Acknowledge",
"integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
"integrationName":"Integration1"
}UnAcknowledge
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{
"source":{
"name":"",
"type":"web"
},
"alert":{
"updatedAt":1420452224764002246,
"tags": [
"tag1", "tag2"
],
"message":"test alert",
"username":"fili@ifountain.com",
"alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
"source":"fili@ifountain.com",
"alias":"aliastest",
"tinyId":"23",
"createdAt":1420452191104,
"userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
"entity":""
},
"action":"UnAcknowledge",
"integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
"integrationName":"Integration1"
}AddTeam
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{
"source":{
"name":"",
"type":"web"
},
"alert":{
"updatedAt":1420452256147001924,
"tags": [
"tag1", "tag2"
],
"message":"test alert",
"username":"fili@ifountain.com",
"alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
"source":"fili@ifountain.com",
"alias":"aliastest",
"tinyId":"23",
"createdAt":1420452191104,
"userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
"entity":"",
"team":"team2"
},
"action":"AddTeam",
"integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
"integrationName":"Integration1"
}AddRecipient
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{
"source":{
"name":"",
"type":"web"
},
"alert":{
"updatedAt":1420452274617001925,
"tags": [
"tag1", "tag2"
],
"message":"test alert",
"username":"fili@ifountain.com",
"alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
"source":"fili@ifountain.com",
"alias":"aliastest",
"tinyId":"23",
"createdAt":1420452191104,
"userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
"entity":"",
"recipient":"team2_escalation"
},
"action":"AddRecipient",
"integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
"integrationName":"Integration1"
}AddNote
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{
"source":{
"name":"",
"type":"web"
},
"alert":{
"updatedAt":1420452275002000962,
"tags": [
"tag1", "tag2"
],
"message":"test alert",
"username":"fili@ifountain.com",
"alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
"source":"fili@ifountain.com",
"alias":"aliastest",
"tinyId":"23",
"createdAt":1420452191104,
"userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
"entity":"",
"note":"note to test alert"
},
"action":"AddNote",
"integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
"integrationName":"Integration1"
}AddTags
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{
"source":{
"name":"",
"type":"web"
},
"alert":{
"updatedAt":1420452275002000962,
"tags": [
"tag1", "tag2", "tag3"
],
"addedTags":"tag1,tag2,tag3",
"message":"test alert",
"username":"fili@ifountain.com",
"alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
"source":"fili@ifountain.com",
"alias":"aliastest",
"tinyId":"23",
"createdAt":1420452191104,
"userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
"entity":""
},
"action":"AddTags",
"integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
"integrationName":"Integration1"
}RemoveTags
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{
"source":{
"name":"",
"type":"web"
},
"alert":{
"updatedAt":1420452275002000962,
"tags": [
"tag1", "tag2"
],
"removedTags":"tag3",
"message":"test alert",
"username":"fili@ifountain.com",
"alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
"source":"fili@ifountain.com",
"alias":"aliastest",
"tinyId":"23",
"createdAt":1420452191104,
"userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
"entity":""
},
"action":"RemoveTags",
"integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
"integrationName":"Integration1"
}Close
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{
"source":{
"name":"",
"type":"web"
},
"alert":{
"updatedAt":1420452374669001603,
"tags": [
"tag1", "tag2"
],
"message":"test alert",
"username":"fili@ifountain.com",
"alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
"source":"fili@ifountain.com",
"alias":"aliastest",
"tinyId":"23",
"createdAt":1420452191104,
"userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
"entity":""
},
"action":"Close",
"integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
"integrationName":"Integration1"
}Assign Ownership
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{
"source":{
"name":"",
"type":"web"
},
"alert":{
"updatedAt":1420452374669001603,
"tags": [
"tag1", "tag2"
],
"message":"test alert",
"username":"fili@ifountain.com",
"alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
"source":"fili@ifountain.com",
"alias":"aliastest",
"tinyId":"23",
"createdAt":1420452191104,
"userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
"entity":"",
"owner" : "user2@ifountain.com"
},
"action":"AssignOwnership",
"integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
"integrationName":"Integration1"
}Take Ownership
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{
"integrationType":"Integration1",
"alert":{
"createdAt":1470226893192,
"tinyId":"47",
"alias":"8a745a79-3ed3-4044-8427-98e067c0623c",
"alertId":"8a745a79-3ed3-4044-8427-98e067c0623c",
"source":"test@test.com",
"message":"message test",
"userId":"ac6a9ab7-98fe-4256-8a0e-30dc082a55e7",
"entity":"",
"tags":[
"tag1","tag2"
],
"updatedAt":1470383477928000335,
"username":"test@test.com"
},
"integrationName":"Webhook",
"action":"TakeOwnership",
"integrationId":"fd8755c1-7a5e-4829-9ecc-8990e1a2eed3",
"source":{
"name":"",
"type":"web"
}
}Delete
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{
"source":{
"name":"",
"type":"web"
},
"alert":{
"tinyId":"23",
"alias":"aliastest",
"entity":"",
"message":"test alert",
"updatedAt":1420452374669001603,
"alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
"username":"fili@ifountain.com",
"source":"fili@ifountain.com",
"createdAt":1420452191104,
"userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d"
},
"action":"Delete",
"integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
"integrationName":"Integration1"
}Escalate
The 'entity' property in escalationNotify can be one of the following values:
user
group
team
schedule
The 'type' property in escalationNotify can be:
“default” for the user, group, and team entities
“default”, “previous”, and “next” for the "schedule" entity
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{
"escalationId":"51859f57-7fad-467b-ad79-59acbc69cb6a",
"headers":{
"foo":"bar"
},
"integrationName":"Webhook_Test",
"escalationNotify":{
"name":"test@ifountain.com",
"id":"64818849-71d6-40ce-87c6-ed5e588702fd",
"type":"default",
"entity":"user"
},
"integrationId":"868be72a-8015-432e-8b23-c1f7f4374baa",
"escalationName":"test_esc",
"alert":{
"alertId":"7ba97e3a-d328-4b5e-8f9a-39e945a3869a"
},
"escalationTime":0,
"action":"Escalate",
"repeatCount":0
}Update Priority
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{
"action": "UpdatePriority",
"alert": {
"alertId": "8809ea18-89ea-4e4e-9cca-8037fd745e102343",
"message": "alert",
"tags": [],
"tinyId": "418",
"source": "user@atlassian.com",
"entity": "",
"alias": "8809ea18-89ea-4e4e-9cca-8037fd745e122220",
"createdAt": 1512047424512,
"updatedAt": 1512559548447000000,
"username": "user@atlassian.com",
"userId": "486c4622-6db5-47220-b467-3ffb7s1be9b03",
"insertedAt": 1512047424512000000,
"priority": "P1",
"oldPriority": "P3"
},
"source": {
"name": "",
"type": "web"
},
"integrationId": "1a423289-568a-468c-8a11-b1404edf0a832334534344",
"integrationName": "Webhook1",
"integrationType": "Webhook"
}Update Description
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{
"action": "UpdateDescription",
"alert": {
"alertId": "0474d8d4-a4f2-4b2a-8b4d-1d5909faee41-1542176739551",
"message": "test alert",
"tags": [],
"tinyId": "418",
"entity": "",
"alias": "8809ea18-89ea-4e4e-9cca-8037fd745e122220",
"createdAt": 1512047424512,
"updatedAt": 1512559548447000000,
"username": "user@atlassian.com",
"userId": "486c4622-6db5-47220-b467-3ffb7s1be9b03",
"description": "test description",
"recipients": [],
"teams": [],
"actions": [],
"details": {},
"priority": "P3",
"oldPriority": "P3",
"source": "user@atlassian.com"
},
"source": {
"name": "",
"type": "web"
},
"integrationId": "1a423289-568a-468c-8a11-b1404edf0a832334534344",
"integrationName": "Webhook1",
"integrationType": "Webhook"
}Update Message
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{
"action": "UpdateMessage",
"alert": {
"alertId": "0474d8d4-a4f2-4b2a-8b4d-1d5909faee41-1542176739551",
"message": "test alert 2",
"tags": [],
"tinyId": "418",
"entity": "",
"alias": "8809ea18-89ea-4e4e-9cca-8037fd745e122220",
"createdAt": 1512047424512,
"updatedAt": 1512559548447000000,
"username": "user@atlassian.com",
"userId": "486c4622-6db5-47220-b467-3ffb7s1be9b03",
"description": "test description",
"recipients": [],
"teams": [],
"actions": [],
"details": {},
"priority": "P3",
"oldPriority": "P3",
"source": "user@atlassian.com"
},
"source": {
"name": "",
"type": "web"
},
"integrationId": "1a423289-568a-468c-8a11-b1404edf0a832334534344",
"integrationName": "Webhook1",
"integrationType": "Webhook"
}A custom action with the name "TestAction"
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{
"source":{
"name":"",
"type":"web"
},
"alert":{
"updatedAt":1420452275002000962,
"tags": [
"tag1", "tag2"
],
"message":"test alert",
"username":"fili@ifountain.com",
"alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
"source":"fili@ifountain.com",
"alias":"aliastest",
"tinyId":"23",
"createdAt":1420452191104,
"userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
"entity":""
},
"action":"TestAction",
"integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
"integrationName":"Integration1"
}
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