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Alert action data for Jira Edge Connector

The feature described in this article is currently rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

Jira Service Management passes alert activity data to various integrations. The following are some of the integrations that can make use of this data:

For the Webhook integration, alert action data is contained in the JSON body of the webhook request. For integrations that use Marid, the data is available in any script located under the Marid's scripts directory.

Alert actions

Create

"teams": IDs of the teams assigned to this alert

recipients”: IDs of the recipients assigned to this alert

JSON

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 { "source":{ "name":"web", "type":"API" }, "alert":{ "updatedAt":1420452193166002000, "tags": [ "tag1", "tag2" ], "teams" : [ "team1", "team2" ], "recipients" : [ "recipient1", "recipient2" ], "message":" test alert", "username":"fili@ifountain.com", "alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c", "source":"fili@ifountain.com", "alias":"aliastest", "tinyId":"23", "createdAt":1420452191104, "userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d", "entity":"" }, "action":"Create", "integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d", "integrationName":"Integration1" }

Acknowledge

JSON

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 { "source":{ "name":"", "type":"web" }, "alert":{ "updatedAt":1420452224764002246, "tags": [ "tag1", "tag2" ], "message":"test alert", "username":"fili@ifountain.com", "alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c", "source":"fili@ifountain.com", "alias":"aliastest", "tinyId":"23", "createdAt":1420452191104, "userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d", "entity":"" }, "action":"Acknowledge", "integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d", "integrationName":"Integration1" }

UnAcknowledge

JSON

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 { "source":{ "name":"", "type":"web" }, "alert":{ "updatedAt":1420452224764002246, "tags": [ "tag1", "tag2" ], "message":"test alert", "username":"fili@ifountain.com", "alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c", "source":"fili@ifountain.com", "alias":"aliastest", "tinyId":"23", "createdAt":1420452191104, "userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d", "entity":"" }, "action":"UnAcknowledge", "integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d", "integrationName":"Integration1" }

AddTeam

JSON

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 { "source":{ "name":"", "type":"web" }, "alert":{ "updatedAt":1420452256147001924, "tags": [ "tag1", "tag2" ], "message":"test alert", "username":"fili@ifountain.com", "alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c", "source":"fili@ifountain.com", "alias":"aliastest", "tinyId":"23", "createdAt":1420452191104, "userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d", "entity":"", "team":"team2" }, "action":"AddTeam", "integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d", "integrationName":"Integration1" }

AddRecipient

JSON

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 { "source":{ "name":"", "type":"web" }, "alert":{ "updatedAt":1420452274617001925, "tags": [ "tag1", "tag2" ], "message":"test alert", "username":"fili@ifountain.com", "alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c", "source":"fili@ifountain.com", "alias":"aliastest", "tinyId":"23", "createdAt":1420452191104, "userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d", "entity":"", "recipient":"team2_escalation" }, "action":"AddRecipient", "integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d", "integrationName":"Integration1" }

AddNote

JSON

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 { "source":{ "name":"", "type":"web" }, "alert":{ "updatedAt":1420452275002000962, "tags": [ "tag1", "tag2" ], "message":"test alert", "username":"fili@ifountain.com", "alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c", "source":"fili@ifountain.com", "alias":"aliastest", "tinyId":"23", "createdAt":1420452191104, "userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d", "entity":"", "note":"note to test alert" }, "action":"AddNote", "integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d", "integrationName":"Integration1" }

AddTags

JSON

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 { "source":{ "name":"", "type":"web" }, "alert":{ "updatedAt":1420452275002000962, "tags": [ "tag1", "tag2", "tag3" ], "addedTags":"tag1,tag2,tag3", "message":"test alert", "username":"fili@ifountain.com", "alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c", "source":"fili@ifountain.com", "alias":"aliastest", "tinyId":"23", "createdAt":1420452191104, "userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d", "entity":"" }, "action":"AddTags", "integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d", "integrationName":"Integration1" }

RemoveTags

JSON

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 { "source":{ "name":"", "type":"web" }, "alert":{ "updatedAt":1420452275002000962, "tags": [ "tag1", "tag2" ], "removedTags":"tag3", "message":"test alert", "username":"fili@ifountain.com", "alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c", "source":"fili@ifountain.com", "alias":"aliastest", "tinyId":"23", "createdAt":1420452191104, "userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d", "entity":"" }, "action":"RemoveTags", "integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d", "integrationName":"Integration1" }

Close

JSON

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 { "source":{ "name":"", "type":"web" }, "alert":{ "updatedAt":1420452374669001603, "tags": [ "tag1", "tag2" ], "message":"test alert", "username":"fili@ifountain.com", "alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c", "source":"fili@ifountain.com", "alias":"aliastest", "tinyId":"23", "createdAt":1420452191104, "userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d", "entity":"" }, "action":"Close", "integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d", "integrationName":"Integration1" }

Assign Ownership

JSON

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 { "source":{ "name":"", "type":"web" }, "alert":{ "updatedAt":1420452374669001603, "tags": [ "tag1", "tag2" ], "message":"test alert", "username":"fili@ifountain.com", "alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c", "source":"fili@ifountain.com", "alias":"aliastest", "tinyId":"23", "createdAt":1420452191104, "userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d", "entity":"", "owner" : "user2@ifountain.com" }, "action":"AssignOwnership", "integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d", "integrationName":"Integration1" }

Take Ownership

JSON

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 { "integrationType":"Integration1", "alert":{ "createdAt":1470226893192, "tinyId":"47", "alias":"8a745a79-3ed3-4044-8427-98e067c0623c", "alertId":"8a745a79-3ed3-4044-8427-98e067c0623c", "source":"test@test.com", "message":"message test", "userId":"ac6a9ab7-98fe-4256-8a0e-30dc082a55e7", "entity":"", "tags":[ "tag1","tag2" ], "updatedAt":1470383477928000335, "username":"test@test.com" }, "integrationName":"Webhook", "action":"TakeOwnership", "integrationId":"fd8755c1-7a5e-4829-9ecc-8990e1a2eed3", "source":{ "name":"", "type":"web" } }

Delete

JSON

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 { "source":{ "name":"", "type":"web" }, "alert":{ "tinyId":"23", "alias":"aliastest", "entity":"", "message":"test alert", "updatedAt":1420452374669001603, "alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c", "username":"fili@ifountain.com", "source":"fili@ifountain.com", "createdAt":1420452191104, "userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d" }, "action":"Delete", "integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d", "integrationName":"Integration1" }

Escalate

The 'entity' property in escalationNotify can be one of the following values:

  • user

  • group

  • team

  • schedule

The 'type' property in escalationNotify can be:

  • “default” for the user, group, and team entities

  • “default”, “previous”, and “next” for the "schedule" entity

JSON

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 { "escalationId":"51859f57-7fad-467b-ad79-59acbc69cb6a", "headers":{ "foo":"bar" }, "integrationName":"Webhook_Test", "escalationNotify":{ "name":"test@ifountain.com", "id":"64818849-71d6-40ce-87c6-ed5e588702fd", "type":"default", "entity":"user" }, "integrationId":"868be72a-8015-432e-8b23-c1f7f4374baa", "escalationName":"test_esc", "alert":{ "alertId":"7ba97e3a-d328-4b5e-8f9a-39e945a3869a" }, "escalationTime":0, "action":"Escalate", "repeatCount":0 }

Update Priority

JSON

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 { "action": "UpdatePriority", "alert": { "alertId": "8809ea18-89ea-4e4e-9cca-8037fd745e102343", "message": "alert", "tags": [], "tinyId": "418", "source": "user@atlassian.com", "entity": "", "alias": "8809ea18-89ea-4e4e-9cca-8037fd745e122220", "createdAt": 1512047424512, "updatedAt": 1512559548447000000, "username": "user@atlassian.com", "userId": "486c4622-6db5-47220-b467-3ffb7s1be9b03", "insertedAt": 1512047424512000000, "priority": "P1", "oldPriority": "P3" }, "source": { "name": "", "type": "web" }, "integrationId": "1a423289-568a-468c-8a11-b1404edf0a832334534344", "integrationName": "Webhook1", "integrationType": "Webhook" }

Update Description

JSON

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 { "action": "UpdateDescription", "alert": { "alertId": "0474d8d4-a4f2-4b2a-8b4d-1d5909faee41-1542176739551", "message": "test alert", "tags": [], "tinyId": "418", "entity": "", "alias": "8809ea18-89ea-4e4e-9cca-8037fd745e122220", "createdAt": 1512047424512, "updatedAt": 1512559548447000000, "username": "user@atlassian.com", "userId": "486c4622-6db5-47220-b467-3ffb7s1be9b03", "description": "test description", "recipients": [], "teams": [], "actions": [], "details": {}, "priority": "P3", "oldPriority": "P3", "source": "user@atlassian.com" }, "source": { "name": "", "type": "web" }, "integrationId": "1a423289-568a-468c-8a11-b1404edf0a832334534344", "integrationName": "Webhook1", "integrationType": "Webhook" }

Update Message

JSON

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 { "action": "UpdateMessage", "alert": { "alertId": "0474d8d4-a4f2-4b2a-8b4d-1d5909faee41-1542176739551", "message": "test alert 2", "tags": [], "tinyId": "418", "entity": "", "alias": "8809ea18-89ea-4e4e-9cca-8037fd745e122220", "createdAt": 1512047424512, "updatedAt": 1512559548447000000, "username": "user@atlassian.com", "userId": "486c4622-6db5-47220-b467-3ffb7s1be9b03", "description": "test description", "recipients": [], "teams": [], "actions": [], "details": {}, "priority": "P3", "oldPriority": "P3", "source": "user@atlassian.com" }, "source": { "name": "", "type": "web" }, "integrationId": "1a423289-568a-468c-8a11-b1404edf0a832334534344", "integrationName": "Webhook1", "integrationType": "Webhook" }

A custom action with the name "TestAction"

JSON

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 { "source":{ "name":"", "type":"web" }, "alert":{ "updatedAt":1420452275002000962, "tags": [ "tag1", "tag2" ], "message":"test alert", "username":"fili@ifountain.com", "alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c", "source":"fili@ifountain.com", "alias":"aliastest", "tinyId":"23", "createdAt":1420452191104, "userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d", "entity":"" }, "action":"TestAction", "integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d", "integrationName":"Integration1" }

 

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