Alert action data for Jira Edge Connector
This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.
Jira Service Management passes alert activity data to various integrations. The following are some of the integrations that can make use of this data:
For the Webhook integration, alert action data is contained in the JSON body of the webhook request. For integrations that use Marid, the data is available in any script located under the Marid's scripts directory.
Alert actions
Create
"teams": IDs of the teams assigned to this alert
“recipients”: IDs of the recipients assigned to this alert
JSON
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
{
"source":{
"name":"web",
"type":"API"
},
"alert":{
"updatedAt":1420452193166002000,
"tags": [
"tag1", "tag2"
],
"teams" : [
"team1", "team2"
],
"recipients" : [
"recipient1", "recipient2"
],
"message":" test alert",
"username":"fili@ifountain.com",
"alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
"source":"fili@ifountain.com",
"alias":"aliastest",
"tinyId":"23",
"createdAt":1420452191104,
"userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
"entity":""
},
"action":"Create",
"integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
"integrationName":"Integration1"
}Acknowledge
JSON
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
{
"source":{
"name":"",
"type":"web"
},
"alert":{
"updatedAt":1420452224764002246,
"tags": [
"tag1", "tag2"
],
"message":"test alert",
"username":"fili@ifountain.com",
"alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
"source":"fili@ifountain.com",
"alias":"aliastest",
"tinyId":"23",
"createdAt":1420452191104,
"userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
"entity":""
},
"action":"Acknowledge",
"integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
"integrationName":"Integration1"
}UnAcknowledge
JSON
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
{
"source":{
"name":"",
"type":"web"
},
"alert":{
"updatedAt":1420452224764002246,
"tags": [
"tag1", "tag2"
],
"message":"test alert",
"username":"fili@ifountain.com",
"alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
"source":"fili@ifountain.com",
"alias":"aliastest",
"tinyId":"23",
"createdAt":1420452191104,
"userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
"entity":""
},
"action":"UnAcknowledge",
"integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
"integrationName":"Integration1"
}AddTeam
JSON
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
{
"source":{
"name":"",
"type":"web"
},
"alert":{
"updatedAt":1420452256147001924,
"tags": [
"tag1", "tag2"
],
"message":"test alert",
"username":"fili@ifountain.com",
"alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
"source":"fili@ifountain.com",
"alias":"aliastest",
"tinyId":"23",
"createdAt":1420452191104,
"userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
"entity":"",
"team":"team2"
},
"action":"AddTeam",
"integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
"integrationName":"Integration1"
}AddRecipient
JSON
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
{
"source":{
"name":"",
"type":"web"
},
"alert":{
"updatedAt":1420452274617001925,
"tags": [
"tag1", "tag2"
],
"message":"test alert",
"username":"fili@ifountain.com",
"alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
"source":"fili@ifountain.com",
"alias":"aliastest",
"tinyId":"23",
"createdAt":1420452191104,
"userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
"entity":"",
"recipient":"team2_escalation"
},
"action":"AddRecipient",
"integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
"integrationName":"Integration1"
}AddNote
JSON
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
{
"source":{
"name":"",
"type":"web"
},
"alert":{
"updatedAt":1420452275002000962,
"tags": [
"tag1", "tag2"
],
"message":"test alert",
"username":"fili@ifountain.com",
"alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
"source":"fili@ifountain.com",
"alias":"aliastest",
"tinyId":"23",
"createdAt":1420452191104,
"userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
"entity":"",
"note":"note to test alert"
},
"action":"AddNote",
"integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
"integrationName":"Integration1"
}AddTags
JSON
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
{
"source":{
"name":"",
"type":"web"
},
"alert":{
"updatedAt":1420452275002000962,
"tags": [
"tag1", "tag2", "tag3"
],
"addedTags":"tag1,tag2,tag3",
"message":"test alert",
"username":"fili@ifountain.com",
"alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
"source":"fili@ifountain.com",
"alias":"aliastest",
"tinyId":"23",
"createdAt":1420452191104,
"userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
"entity":""
},
"action":"AddTags",
"integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
"integrationName":"Integration1"
}RemoveTags
JSON
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
{
"source":{
"name":"",
"type":"web"
},
"alert":{
"updatedAt":1420452275002000962,
"tags": [
"tag1", "tag2"
],
"removedTags":"tag3",
"message":"test alert",
"username":"fili@ifountain.com",
"alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
"source":"fili@ifountain.com",
"alias":"aliastest",
"tinyId":"23",
"createdAt":1420452191104,
"userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
"entity":""
},
"action":"RemoveTags",
"integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
"integrationName":"Integration1"
}Close
JSON
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
{
"source":{
"name":"",
"type":"web"
},
"alert":{
"updatedAt":1420452374669001603,
"tags": [
"tag1", "tag2"
],
"message":"test alert",
"username":"fili@ifountain.com",
"alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
"source":"fili@ifountain.com",
"alias":"aliastest",
"tinyId":"23",
"createdAt":1420452191104,
"userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
"entity":""
},
"action":"Close",
"integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
"integrationName":"Integration1"
}Assign Ownership
JSON
1
2
3
4
5
6
7