Attach files and screenshots to issues

To share information with your customers, you can attach documents, images, and screenshots to your Jira Service Management issues. You can also restrict attachments to be viewed by your internal team only.

You can enable an Attachment field for your customers to use when they submit a request in the portal by customizing the fields of a request type under Request form view.

Add attachments

You can add files and images to any issue in your service project. When working on an issue, drag and drop a file onto the issue or select in the comments bar. You then have the option to add a comment with more information about the attachment, and then share the file and comment with your customer or with your internal team only.

Connect your file storage services like Dropbox and Google Drive in the add attachment dialog to add your cloud-hosted files to issues.

When adding or editing a comment, you can also select to add files and images.

Access ZIP file contents

You can view the contents of a zip file (including '.zip' or '.jar' file name extensions) in the attachments section. Click the down-arrow and select List. In list view, click the arrow icon in front of the zipped file's name to view and download its individual files. If a file is located within a subdirectory of the zipped file, the path to that file is indicated in the content of the zipped file. To download the entire zip file, click Download Zip.

Capture and attach screenshots

You can capture a screenshot and drop or paste it directly onto an issue.

1. Capture a screenshot

2. Drop or paste the image onto the issue

3. Optionally add a comment

4. Choose Reply to customer or Add internal note