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Show a workflow transition in the portal

You can show transitions in the portal so customers can transition requests themselves.

You must be a Jira administrator to configure a workflow transition in the portal.

To add a transition to the portal, you edit an existing transition in the workflow:

  1. From your service project, select Project settings > Workflows.

  2. Select the edit icon next to the workflow you want to show a transition for.

  3. Select Diagram to open the diagram view.

  4. Make sure Show transition labels is selected.

  5. Select a transition in the workflow.

  6. Select Show transition on the customer portal.

Customers with access to your portal can transition requests in the portal.

Customer transitions in the portal behave differently than other workflow transitions:

  • Screens don't display in the portal. You can set a resolution for issues that are transitioned in the portal.

  • Transitioning an issue from the portal ignores validators for the transition.

This page is for company-managed projects

If the lower-left of your service project sidebar says you're in a team-managed project, check out these team-managed project articles instead.

Learn more about the difference between company-managed and team-managed projects.


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