Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Jira Automation docs have moved
All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.
Clone a request
You must have the Create Issues project permission to clone an issue.
If you ever need to create a duplicate of a request, there’s no need to do everything manually. Cloning enables you to “duplicate” a request within the same project, copying over most information from a request like the Summary and Description fields and more. Cloned requests exist as a separate entity to the original request. Their only connection is that, upon cloning, the two requests are linked — though you can unlink them any time.
In the cloning process, some information from the original request isn’t automatically cloned but can be included:
Attachments
Subtasks
Links
Custom fields (if they’re set up to be cloned).
To clone a request:
Open an request.
Select ··· > Clone.
Edit the Summary.
Choose what to Include (if any).
Select Clone.
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