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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

What is Jira Service Management's default problem workflow?

The IT service management template comes with a default problem management workflow that can be set up to complement the problem management process.

Default problem workflow

Use the workflow to transition problem workflows alongside these ITIL recommended activities:

  • problem investigation

  • identification of workarounds

  • recording of known errors

We recommend you start with Jira Service Management’s default workflow and adapt it to your specific business needs over time.

Your service project agents can create an issue using the Problem issue type. This puts the problem record into the recommended problem workflow.

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