Organize your request types into portal groups
Portal groups are used to organize your request types and make it easier for customers to find what they need. You'll need more than one group for the groups to appear in your portal.
You must be a project administrator to organize request types.
To organize request types:
Next to the name of your space in the sidebar, select More actions (•••), then Space settings > Channels & self service > Portal.
Select the Portal groups tab.
Choose the group you want to add request types to and use the down arrow () to open it, or select Create portal group to create a new group.
Select Add request form and use the search bar to select an existing request type to add. You can add a request type to more than one group.
To hide a request type from your portal, remove it from all portal groups. Hidden request types will still show up in search and can be added to topics in your help centers.
Drag and drop request types to rearrange them within your groups.
Drag and drop groups to re-arrange them in your portal.
In a Modern help center, all portal groups show in one JSM Help component on the portal page. Each group is a collapsible section with the group's request forms in it. You still create and organize portal groups in your service space. Learn how to customize portal pages.
Organizing portal groups works the same way in team-managed and company-managed spaces.
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