Your first stop for learning how to get started with Jira Service Management.
Templates are pages with pre-formatted structure and sample content to get you started when writing knowledge base articles. Using a template can help inspire you when it’s time to create content or ensure consistency when articles are written by different people.
You can browse through the selection of available templates in a space, filter templates by category, or search for a specific template by name or keyword. To preview a template without selecting it, hover over the template card.
At present, only seven templates are available in each space. Admins cannot create more templates for knowledge base articles in Jira Service Management.
Once you've found the right template, select the card to apply it to your article.
Add your favorite templates to the Starred category for easy access. Just hover over the template card and select the empty star icon.
The template browser will disappear as soon as you start typing. If you need to change templates, select Templates from the more actions menu (...) in the upper right. It will open the browser and you can select another template for your article.
When you change templates, you create a new article. Any content you entered in the current article won’t carry over to the new template. You'll be prompted with an option to discard the current draft when the new article is created. If you don’t discard it, it will be saved as a separate unpublished draft under Knowledge base > Drafts.
Since templates are intended to get you started, they’re only available for unpublished drafts. You won’t see it in the menu if you’re editing a page that has been published before.