Migrating from Halp to Jira Service Management

Halp’s features will be exclusively available in Jira Service Management starting on June 4, 2024. Keep working on requests from Slack or Microsoft Teams as you are today by migrating to Jira Service Management.

Migrating to Jira Service Management from Halp gives you access to more detailed reporting, automation and integrations, and enhanced user management tools. Using Jira Service Management’s chat functionality, you can continue to raise requests and work on them directly from Slack or Microsoft Teams.

Benefits of migrating to Jira Service Management from Halp
Discover the benefits of migrating to Jira Service Management from Halp.
Requirements for using the Halp migration tool
Determine if you have the right permissions and if your queue is eligible to use the migration tool.
Migrating from Halp to Jira Service Management basics
Start here to learn the basics of the migrating process.
Connect cloud site to Halp
Before you begin, connect your Atlassian cloud site to Halp.
Create a new service project for your Halp queue
Learn how to create a new Jira Service Management project for your Halp queue using our migration tool.
Invite Halp agents to Jira Service Management
Learn how to invite your Halp agents to Jira Service Management so they can start working on requests.
Connect your Halp queue to your service project
Once you've invited your agents, it's time to connect your Halp queue to your new service project.
Migrate Halp tickets to Jira Service Management
This migrates your ticket data from Halp to issues in Jira Service Management.
Set up your service project to match Halp
Learn how to customize your service project to match your Halp setup.

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Migrating from Halp to Jira Service Management

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