• Products
  • Get started
  • Documentation
  • Resources

Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Talk to the customer or service project team members

You can communicate with the customer who made the request from the issue view. Your conversation with the customer is recorded in the Activity section of the issue view.

Activity section in the issue view

Both administrators and agents can communicate from the issue view.

To communicate from the issue view:

  1. Go to the Activity section of the issue view.

  2. Use Click to add a comment.

  3. Type your comment.

  4. Select Share with customer to communicate with the customer or Comment internally to restrict the conversation to service project team members only.

Additional Help