Best practices for automatically prioritizing incidents

The terms impact and urgency should be clearly defined in your knowledge base to ensure common understanding in your team.

Custom automation rules can be created to automatically prioritize requests.

An impact and urgency matrix can be used to create incident priorities.

See how Jira Service Management can automatically prioritize incident requests.

The measure of impact and urgency are used to create a priority for an incident.

Impact and urgency fields can be created as mandatory fields so ensure they are completed by customers.