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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Best practices for automatically prioritizing requests

Jira Service Management comes with some powerful automation tools. IT teams can set up their service project to calculate a request's priority automatically.

Removing manual processes gives time back to your team. Your team spends less time triaging and prioritizing requests which provides more time for resolving IT service tasks. Calculating the correct priority helps allocate requests into the correct service level agreement (SLA).

Some IT teams use an impact-urgency matrix to determine the priority of an issue to help determine which requests should be automatically prioritized. The definitions of urgency and impact could be defined in your knowledge base to ensure all members of the team have the same understanding of the terms.

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