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Add or remove the responders field from your service project

This article refers to features that are currently rolling out. To find out when these features will be live on your site, keep an eye on our release notes or the Atlassian Community.

The responders field allows you to quickly add the right people and teams as responders to an incident. You can also use it to create and acknowledge responder alerts from the issue view.

The responders field works best when Alerts have been enabled in your service project. Project admins can enable alerts in the Incident management settings page in their Project settings. Once enabled and configured, alerts can automatically be created when someone is assigned, added as a responder or owns a service on the incident. Learn more about responder alerts.

To use responders in your service project, you first need to add the responders field to the issue types associated with your incident request types. If you’re not sure which issue type to add the field to, you can add the field from an incident request type. Learn how to customize the fields of a request type.

You need to be a Jira admin to add fields to an issue type.

To add or remove the responders field from an issue type:

  1. From your service project, go to Project settings > Issue types.

  2. Select the incident issue type you would like to add the responders field to by selecting the name of the issue type. This will take you to the configuration page for your selected issue type.

  3. Select the Fields button in the top right corner of the page.

  4. Find the Select Field dropdown beneath the list of current fields.

  5. Start typing, or use the dropdown to search for and then select the Responders field.

  6. To remove the responders field from the issue type, you can hover over the field and select 'Remove'.

Adding this field will make it appear in the Agent view for all request types that share this issue type.

If the responders field does not appear in the Select Fields dropdown list, go to the Incident management settings page in Project settings. You’ll be prompted to add the responders field to your site. Select Automatically add field to create the responders field, then follow the instructions above to add it to your incident request types.

Last modified on Sep 6, 2021
Cached at 12:21 AM on Sep 18, 2021 |

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