Turn off the virtual service agent

If you no longer want to use the virtual service agent, you can turn it off in all of your customer-facing channels at once. Find out how to turn the virtual service agent off in specific customer channels.

You need to be a project admin to turn off the virtual service agent.

Turn off the virtual service agent in all of your customer-facing channels

1. From your service project, select Project settings, then Channels & self service, then Virtual service agent.

2. If Atlassian Intelligence answers is on:

   1. Select AI answers.

   2. Turn the toggle off next to Atlassian Intelligence answers, then select Deactivate. This will deactivate Atlassian Intelligence answers in all of your connected channels.

3. If you have any live intents:

   1. Select Intents.

   2. Set the status of all of your intents to Test. This will deactivate all of your intents in all of your connected channels.

What happens to your data when you turn off the virtual service agent

If you decide you no longer want to use the virtual service agent, your organization admin can turn it off, but your data will be retained until you delete your Jira Service Management project. Within 5 business days of deleting your Jira Service Management project, we’ll remove your trained machine learning model and training data set, but we may retain common customer questions derived from your data.