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Change project customer permissions

Based on global permissions, a project admin can choose to open up a service project to any customer who raises a request or limit it to customers added by their team. They can also choose to let customers share requests with anyone in their organization or only people who have access to the same service project.

If you're a project admin, to view or change customer permissions for your project:

  1. From your service project, go to Project settings () > Customer permissions.

  2. Select who can access the help center and send requests.

  3. Select who customers can share requests with.

  4. Click Save.

See How global customer permissions impact project permissions for more details about the way global and project permissions work together.

Are you using a team-managed project? Learn how project configuration in company-managed and team-managed projects is different.


Last modified on Apr 20, 2021
Cached at 3:34 PM on May 15, 2021 |

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