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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Change project customer permissions

Based on the portal-only customer access settings, a project admin can choose to open up a service project to any customer who raises a request, or limit it to customers added by their team. They can also choose to let customers share requests with anyone in their organization or only people who have access to the same service project.

You need to be a project administrator to manage customer permissions.

To view or change customer permissions for your company-managed service project:

  1. From your service project, go to Project settings > Customer permissions.

  2. Under Service project access, select who can access the help center and send requests.

  3. Under Customer sharing, select who customers can share requests with.

  4. Select Save.

To view or change customer permissions for your team-managed service project:

  1. From your service project, go to Project settings > Channels > Customer permissions.

  2. Under Service project access, select who can access the help center and send requests.

  3. Under Customer sharing, select who customers can share requests with.

  4. Select Save.

Learn more about how customer access settings impact project customer permissions

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