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Choose HTML or plain text for customer notifications

You can manage the Email format to change the format (plain text or HTML) in which Jira sends its outgoing email notifications. If you set the default email type to HTML, customers can select the HTML or plain text view in their mail client. If you don’t change this setting, the default email type is set to Text.

You must be a Jira administrator to set the default email type.

To set the default email type:

  1. In the top-right, select Settings () > System.

  2. Under User Interface, select Default user preferences.

  3. Select Edit default values.

  4. Change the Email format to HTML or text and click Update. At this point, the email format you have selected will only be applied to new service project customers.

  5. If you also want to override the email format chosen by existing service project customers and agents, select Apply under Actions.

  6. Select Update to finish applying the email preference to all user accounts.

This page is for company-managed projects

If the lower-left of your service project sidebar says you're in a team-managed project, check out these team-managed project articles instead.

Learn more about the difference between company-managed and team-managed projects.


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