Change your service project's default language

The portal displays your service project’s default language. We recommend setting the service project’s default language to match the language of the majority of your customers.

Setting your service project’s default language to be the same as your customers, allows them to effectively use your portal and receive notifications in their language.

Customers see your service project’s default language if:

• you haven't added their preferred language

• their preferred language is disabled

• they only interact with email support and haven't set a language preference

The project admin will see the service project’s default language in settings for request types, customer notifications, and email templates.

Before you begin, make sure that the language you want to set as default has up-to-date translations and is enabled. Learn how to add and enable languages.

To set or change your service project’s default language:

1. From your service project, go to Project settings > Language support.

2. Select Change project default language.

3. Select your preferred language.

4. Select Save.

When you change your service project’s default language, we automatically translate most default content for you. Default content refers to anything that comes with your service project template such as:

• default request types

• default customer notifications

• default email templates

• default portal content

If you edit this default content or add your own content, you’ll need to add and review translations for this custom content. Learn how to manage translations for your custom content.

We use yellow markers to point out where translations need your attention. This way, you can adjust the text or add translations before showing them to your customers. Learn how to keep your translations up to date.