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Change your service project's default language

We recommend setting the service project’s default language to match the language of the majority of your customers. Setting your service project’s default language to be the same as your customers, allows them to effectively use your portal and help center, and receive notifications in their language.

Customers will see the service project’s default language if the project admin hasn't added their preferred language or the preferred language is disabled.

To set the service project’s default language:

  1. From your service project, go to Project settings > Language support.

  2. Select your preferred language.

  3. Review your language's translations by selecting it.

  4. Select Confirm translations to verify that they are up to date.

  5. Select Save.

  6. Select Back to project settings.

  7. Toggle the slider so the language is Visible to customers.

  8. Select Change default language.

  9. Choose your required language.

  10. Select Change.

Changing the default language is only available to company-managed projects.

Adding translations is especially important for customized content, such as help center announcements, that would otherwise appear in your service project’s default language.


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