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Check out your queues

Customer requests are organized into queues. Queues let you quickly view, triage and assign requests as they come in. They also provide high-level information on an issue; usually a summary, status and customer name. The IT service management (ITSM) template adds extra functionality to queues with ITSM-specific categories.

Queues are normally sorted by a Service Level Agreement or goal for your team's service interactions. A clock on the issue indicates the time until your team's next target is due.

To find your queues:

  1. From your service project, go to Queues.

  2. Use the sidebar to switch between queues.


You can learn more about queues and how to use them in our documentation. Learn more about how to manage your incoming requests with queues.

Last modified on Nov 9, 2020
Cached at 7:22 PM on Dec 2, 2020 |

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