Your first stop for learning how to get started with Jira Service Management.
What does the integration offer?
sends notifications of new incidents. With Integration, acts as a dispatcher for these incidents and determines the right people to notify based on on-call schedules– notifying them using email, text messages (SMS), phone calls and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.
How does the integration work?
When an alert is created in , an alert is created in automatically through the integration.
Set up the integration
is an API-based integration. Setting it up involves the following steps:
Add an integration in
Configure the integration in
Add an AppSignal integration
To add an integration in , complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the integration URL generated for your account.
You will use the API URL and API key while configuring the integration in later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
Configure the integration in AppSignal
To configure the integration of with Jira Service Management, complete the following steps:
In , go to the Integrations tab from the sidebar.
Add a integration.
Paste the API key previously copied from into API key.
Paste the API URL previously copied from into Endpoint.
Sample payload sent from AppSignal
Marker alert payload
Exception alert payload