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Integrate with AppSignal

This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

AppSignal Logo

What does the integration offer?

AppSignal sends notifications of new incidents. With AppSignal Integration, Jira Service Management acts as a dispatcher for these incidents and determines the right people to notify based on on-call schedules– notifying them using email, text messages (SMS), phone calls and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

How does the integration work?

When an alert is created in AppSignal, an alert is created in Jira Service Management automatically through the integration.

Set up the integration

AppSignal is an API-based integration. Setting it up involves the following steps:

  • Add an AppSignal integration in Jira Service Management

  • Configure the integration in AppSignal

Add an AppSignal integration

Bidirectional integrations aren’t supported in Free and Standard plans. All the other integrations are supported at a team level in Free and Standard; however, for their outgoing part to work, you need to upgrade to a higher plan. To add any integration at a site level through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be either on Premium or Enterprise.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

To add an AppSignal integration in Jira Service Management, complete the following steps:

  1. Go to your team’s operations page.

  2. On the left navigation panel, select Integrations and then Add integration.

  3. Run a search and select “AppSignal”.

  4. On the next screen, enter a name for the integration.

  5. Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.

  6. Select Continue.
    The integration is saved at this point.

  7. Expand the Steps to configure the integration section and copy the integration URL generated for your account.
    You will use the API URL and API key while configuring the integration in AppSignal later.

  8. Select Turn on integration.
    The rules you create for the integration will work only if you turn on the integration.

Configure the integration in AppSignal

To configure the integration of AppSignal with Jira Service Management, complete the following steps:

  1. In AppSignal, go to the Integrations tab from the sidebar.

  2. Add a Jira Service Management integration.

  3. Paste the API key previously copied from Jira Service Managementinto API key.

  4. Paste the API URL previously copied from Jira Service Management into Endpoint.

Sample payload sent from AppSignal

Marker alert payload


1 2 3 4 5 6 7 8 { "user": "thijs", "site": "AppSignal", "environment": "test", "revision": "3107ddc4bb053d570083b4e3e425b8d62532ddc9", "repository": "git@github.com:appsignal/appsignal.git", "url": "https://appsignal.com/test/sites/1385f7e38c5ce90000000000/web/exceptions" }

Exception alert payload


1 2 3 4 5 6 7 8 9 10 11 12 { "exception": "ActionView::Template::Error", "site": "AppSignal", "message": "undefined method `encoding' for nil:NilClass", "action": "App::ErrorController#show", "path": "/errors", "revision": "3107ddc4bb053d570083b4e3e425b8d62532ddc9", "user": "thijs", "first_backtrace_line": "/usr/local/rbenv/versions/2.0.0-p353/lib/ruby/2.0.0/cgi/util.rb:7:in `escape'", "url": "https://appsignal.com/test/sites/1385f7e38c5ce90000000000/web/exceptions/App::SnapshotsController-show/ActionView::Template::Error", "environment": "test" }


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