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Create, edit, or delete change windows

Change windows are visual indicators that show when change requests should (or shouldn’t) be scheduled. In the change calendar, you can create two types of change windows: maintenance windows and freeze windows. Learn more about change windows.

Create a new change window

To create a new change window:

  1. Log in to your service project.

  2. From the navigation on the left, select Change calendar.

  3. Find the date and time that you want to schedule the change window for.

  4. Select (and drag) until your desired time is highlighted.

  5. Select Change window.

  6. Select either Freeze window or Maintenance window.

  7. Give your change window a name.

  8. If desired, update the information in the Start date and End date fields.

  9. Select a service project.

  10. If desired, enter a description for your change window.

  11. Select Create.

Reschedule a change window

To reschedule a change window by dragging and dropping it in the calendar view:

  1. From the navigation on the left, select Change calendar.

  2. Find the change window you want to reschedule.

  3. Select and drag the change window to your desired date and time. To change the duration of the change window, select the bottom of the change request and drag it up or down.

To reschedule a change window using the date fields:

  1. From the navigation on the left, select Change calendar.

  2. Select the change window you want to reschedule > Edit .

  3. Update the information in the Start date and End date fields.

  4. Select Save.

Edit a change window

To edit the details of a change window:

  1. From the navigation on the left, select Change calendar.

  2. Select the change window you want to reschedule > Edit .

  3. Edit any details of the change window.

  4. Select Exit.

Delete a change window

To delete a change window:

  1. From the navigation on the left, select Change calendar.

  2. Select the change window you want to reschedule

  3. Hover over the Delete icon .

  4. Select Delete.

 

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