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Integrate with Librato

This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

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What does the integration offer?

The Jira Service Management-Librato integration enables a smooth connection between incident management and monitoring systems. When Librato detects critical incidents, Jira Service Management automatically generates alerts and notifies the appropriate teams, facilitating a streamlined incident response process. This integration enhances operational efficiency by linking monitoring insights directly to actionable incident management.

How does the integration work?

When an alert is triggered by Librato, an alert is created in Jira Service Management.

Set up the integration

Librato is an API integration. Setting it up involves the following steps:

  • Add a Librato integration in Jira Service Management

  • Configure the integration in Librato

Add a Librato integration

Bidirectional integrations aren’t supported in Free and Standard plans. All the other integrations are supported at a team level in Free and Standard; however, for their outgoing part to work, you need to upgrade to a higher plan. To add any integration at a site level through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be either on Premium or Enterprise.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

To add a Librato integration in Jira Service Management, complete the following steps:

  1. Go to your team’s operations page.

  2. On the left navigation panel, select Integrations and then Add integration.

  3. Run a search and select “Librato”.

  4. On the next screen, enter a name for the integration.

  5. Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.

  6. Select Continue.
    The integration is saved at this point.

  7. Expand the Steps to configure the integration section and copy the API key.
    You will use this key while configuring the integration in Librato later.

  8. Select Turn on integration.
    The rules you create for the integration will work only if you turn on the integration.

Configure the integration in Librato

To configure the integration of Librato with Jira Service Management, complete the following steps:

  1. In Librato, go to the Account Settings page.

  2. Select Services.

  3. Select Jira Service Management from Available Services.

  4. Select + next to Configured Services to add a new service destination or edit an existing one.

  5. Paste the API key previously copied from Jira Service Management into API key.

  6. Select Create service.

  7. Optional: Specify comma-separated tags and responders for the Jira Service Managementalerts.

Read more about the Librato integration.


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