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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Delete request types from your service project

To delete a request type:

  1. From your service project sidebar, select Project settings > Request types.

  2. Next to the request type you want to delete, select More () > Delete request type.

  3. Select Delete.

If you have requests currently using this request type, we'll warn you before you delete them. You’ll have to update these requests to use a new request type, as any details or fields unique to the deleted request type will no longer be visible. Jira Service Management will walk you through how to update those requests, if needed. 

To delete an email request type, you will need to first turn off email requests for the service project, then follow the steps above. To turn off email requests for a service project:

  1. From your service project, go to Project settings > Email requests.

  2. Select More and then choose Disable all email requests.


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