Remove Confluence product access for users in your site
Which user management experience do you have?
Go to Atlassian Administration. Select your organization if you have more than one. You can identify which user management experience you have by checking where your Users page is located.
Centralized | Original |
|---|---|
In Atlassian Administration, Users is located in Directory.  | In Atlassian Administration, Users is located in Apps >  |
Centralized user management content
Product access settings let you control which people have access to which products when they signup or afterwards.
With recent improvements to the knowledge base in Jira Service Management, your team only requires product access to Jira Service Management and not to Confluence to create and manage knowledge base articles from your service project.
So if you’re using Confluence only for your knowledge base, you could potentially save by switching to a Free plan of Confluence (if you make monthly payments) or by managing user access. We recommend that you check how many of your users need to have product access to Confluence and adjust your user access and billing accordingly.
You need to be an organization admin to manage product access for users on your site.
Remove Confluence product access for groups
To remove product access for users in a group:
Go to Atlassian Administration. Select your organization if you have more than one.
Select Apps.
Find Confluence and select Manage access.
Find the group you want to remove product access for. In this scenario, you may be looking for administrators groups. Select the More menu (⋯) for the respective group. Select Remove group from app.
This ensures that nobody in this group has product access to Confluence. Refresh the page and check the number of billable users to make sure that you’ve removed all users who don’t need to have product access to Confluence.
If the group you want to remove is a default group, you’ll find that the Remove group from app option is disabled. In this case, you’ll need to select the group to get to the group details page and remove individual users from that group.
Remove Confluence product access for individual users
To remove product access for a select few individual users:
Go to Atlassian Administration. Select your organization if you have more than one.
Select Directory > Users.
Select the user you want to remove product access for.
Select the more actions menu (•••) for Confluence and select Remove app access.
This makes sure that the respective user will stop having product access to Confluence.
If a quote has already been generated for your Confluence plan, the changes you make to the number of your billable users will only reflect in your next billing cycle. Please contact us for any quote revisions.
Original user management content
Product access settings let you control people’s access to Atlassian products at your organization.
Your team only requires product access to Jira Service Management and not to Confluence to create and manage knowledge base articles from your service project.
So if you’re using Confluence solely for your knowledge base, you could potentially save by switching to a Free plan of Confluence (if you make monthly payments) or by managing user access. We recommend that you check how many of your users need to have product access to Confluence and adjust your user access and billing accordingly.
You need to be a site admin or an organization admin to manage product access for users on your site. Learn more about product access.
Remove Confluence product access for groups
To remove product access for users in a group:
Go to your site's Admin at admin.atlassian.com. If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the Admin for that site.
Select App access from the side navigation.
Find the groups you want to remove product access for. In this scenario, you may be looking for the site-admins or administrators groups. Select the More menu (⋯) for the respective group. Select Remove group.
Go the Administration access tab.
Scroll down to Confluence.
Find the remaining groups you want to remove product access for. Select the More menu (⋯) for the respective group.
Select Remove group.
This will ensure that every user in these groups will stop having product access to Confluence and that new users won’t automatically get product access to Confluence. Refresh the page and check the number of billable users to make sure that you’ve removed all users who don’t need access to Confluence.
If the group you want to remove is a default group, you’ll find that the Remove group option is disabled. In this case, you’ll need to select the group to get to the group details page and remove individual users from that group.
Remove Confluence product access for individual users
To remove product access for a select few individual users:
Go to your site's Admin at admin.atlassian.com. If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the Admin for that site.
Select Users from the side navigation.
Find the user you want to remove product access for.
Select View details.
Make sure the toggle for Confluence is off.
This ensures that the respective user will stop having product access to Confluence.
Please note that when you change a user’s role to Basic, this also removes their ability to invite new users to any product on the site. Learn more about how to grant users product admin permissions.
If a quote has already been generated for your Confluence plan, the changes you make to the number of your billable users will only reflect in your next billing cycle. Please contact us for any quote revisions.
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