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Allow anyone to view knowledge base articles

You can set up your knowledge base to be publicly accessible. This means that anyone can find and view your articles, without having to log in to to your portal or Confluence.

Before you begin:

  • Make sure that your portal is publicly accessible. To check this, go to Project settings > Customer permissions. Check if the ‘Service project access’ is set to ‘Anyone on the web’. 

To allow anyone to view articles in a linked space:

  1. From your service project, go to Project settings > Knowledge base.

  2. Select Viewing permissions next to the linked space that you want to open access to. Choose Public from the drop-down.

You can also change the viewing permissions for multiple spaces at once. Select the relevant spaces by checking the box next to the space name, go to the Viewing permissions button above the table and choose from the given options.

If you don’t see the option to set the viewing permission to Public, it may be because the space admin has restricted access to the space in Confluence. You can change this in Confluence if you’re a space admin.

To make the space public in Confluence:

  1. Select the Settings button that appears when hovering over that respective row to go to Confluence permissions.

  2. Turn on the View permission under Anonymous access.

This page is for company-managed projects

If the lower-left of your service project sidebar says you're in a team-managed project, check out these team-managed project articles instead.

Learn more about the difference between company-managed and team-managed projects.


Last modified on Oct 6, 2021
Cached at 9:10 PM on Oct 15, 2021 |

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