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Allow anyone to view knowledge base articles

You can set up your knowledge base to be publicly accessible. This means that anyone on the web can find and view your articles, without having to log into to your portal or in to Confluence.

Before you begin:

  • Make sure that your portal is publicly accessible. To check this, go to Project settings ()> Customer permissions. Check if the access is set to ‘Anyone can send a request via the portal’. 

To allow anyone to view articles in a linked space:

  1. From your service project, go to Project settings () > Knowledge base.

  2. Select Viewing permissions next to the linked space that you want to open access to. Choose Public from the drop-down.

If you don’t see the option to set the viewing permission to Public, it may be because the space admin has restricted access to the space in Confluence. You can change this in Confluence if you’re a space admin.

To make the space public in Confluence:

  1. Select the Settings button that appears when hovering over that respective row to go to Confluence permissions.

  2. Turn on the View permission under Anonymous access.


Are you on the right help page?

If the image in the lower-left of your service project sidebar states you're in a next-gen project, check out these next-gen project articles instead.

Learn more about the difference between classic and next-gen projects.

Last modified on Nov 9, 2020
Cached at 8:49 PM on Dec 4, 2020 |

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