Get started with Jira Service Management for agents
Learn how to succeed in your role as a service project agent.
Sometimes automation rules are no longer needed, but you think you might need it again in the future, or you want to keep the set-up for reference. In this case, you can disable the automation rule rather than delete it.
You must be an admin to disable an automation rule.
To disable an automation rule:
From your service project sidebar, go to Service project settings () > Automation.
Select the name of the rule to disable.
Choose rule options ().
Toggle Rule enabled.
Disabled rules appear in your automation list with a DISABLED badge.
This page is for team-managed projects
If the lower-left of your service project sidebar doesn’t say you're in a team-managed project, check out these company-managed project articles instead.
Learn more about the difference between company-managed and team-managed projects.
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