About queues in Jira Service Management
Read about using queues in Jira Service Management, where you'll view, triage, and assign work items.
Fresh terminology for automation rules and components
An automation ‘rule’ is now a ‘flow', and a ‘component’ is now a 'step’. You may notice some inconsistencies in the documentation while we make this change. Read more about the updates in Automation
Learn the tools to work on customer requests
See where you work and the tools you use to help customers.
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