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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Categorize customer requests into request types

Request types are the types of requests that your help-seekers can create. They help you to define and organize incoming requests so that your team can help customers more efficiently.

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