Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Request types are the types of requests that your help-seekers can create. They help you to define and organize incoming requests so that your team can help customers more efficiently.
What are request types?
Learn what request types are and how to categorize requests when your customers raise them.
Create a request type
Create a new request type for your company-managed service project.
Delete request types from your service project
Learn how to delete a request type from your service project.
Organize request types into portal groups
You can group your request types into portal groups to make it easier for customers to find requests.
Customize the fields of a request type
Learn how to customize the fields for a request type’s request form or issue view.
Customize the workflow statuses for a request type
You can change how a request type transitions by changing the workflow.
Change the workflow and issue type of a request type
You can replace the workflow or issue type of any request type with another existing workflow or issue type from your project.
Hidden fields and unsupported fields in request types
There are fields in request types that you can hide, but other fields that aren't supported.
What can I do to help customers find the right request type?
Tips to help you help your customers find the right request types.
Duplicate a request type
Duplicate a request type within a project.
The benefits of using request type templates
Read more about using request type templates to quickly create new request types in your service project.
What's the difference between request types and issue types?
Learn more about the relationship between request types and issue types.
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