Categorize customer requests into request types

Learn what request types are and how to categorize requests when your customers raise them.

Learn how to create a new request type and make a new category of customer requests.

Learn how to delete a request type from your service project.

You can group your request types into portal groups to make it easier for customers to find requests.

Learn how to customize the fields for a request type’s request form or issue view.

Jira issues follow a workflow composed of a set of statuses and transitions that the issues move through during their lifecycle.

You can change how a request type transitions by changing the workflow.

You can replace the workflow or issue type of any request type with another existing workflow or issue type from your project.

There are fields in request types that you can hide, but other fields that aren't supported.

Tips to help you help your customers find the right request types.

Duplicate a request type within a project.

Learn how workflow, issue types, and request types connect to help you move work through your service project.

Learn more about the relationship between request types and issue types.