Categorize customer requests into request types

Learn what request types are and how to categorize requests when your customers raise them.

Learn more about the relationship between request types and work types.

You can group your request types into portal groups to make it easier for customers to find requests.

Tips to help you help your customers find the right request types.

Define, organize, deliver, and report on services by categorizing related request types into request type groups in a company-managed service project.

Quickly and easily create new request types using request type templates

Each request type has fields that you can customize to decide what information your customers give you when they raise a request.

Duplicate a request type within a project.

Find out how to restrict a request type so only specific people have access to raise requests.

You can change how a request type transitions by changing the workflow.

You can replace the workflow or work type of any request type with another existing workflow or work type from your project.

There are fields in request types that you can hide, but other fields that aren't supported.

Learn how to delete a request type from your service project.