Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.
Request types are the types of requests that your help-seekers can create. They help you to define and organize incoming requests so that your team can help customers more efficiently.
What are request types?
Learn what request types are and how to categorize requests when your customers raise them.
Create a request type
Learn how to create a new request type and make a new category of customer requests.
Delete request types from your service project
Learn how to delete a request type from your service project.
Organize request types into portal groups
You can group your request types into portal groups to make it easier for customers to find requests.
Customize the fields of a request type
Each request type has fields that you can customize to decide what information your customers give you when they raise a request.
Customize the workflow statuses for a request type
You can change how a request type transitions by changing the workflow.
Overview of Jira Cloud workflows
Jira issues follow a workflow composed of a set of statuses and transitions that the issues move through during their lifecycle.
Hidden fields and unsupported fields in request types
There are fields in request types that you can hide, but other fields that aren't supported.
What can I do to help customers find the right request type?
Tips to help you help your customers find the right request types.
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