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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Add request participants through email

Anyone with access to the service project can add request participants by including the participant’s email address in the “To” or “Cc” field when creating the request. Learn more about request participants.

To add request participants through email:

  1. Create a request by drafting an email to your service project’s email address.

  2. Add the request participant’s email address to either the “To” or “Cc” fields.

  3. Send the email request.

Request participants will receive an email notifying them that they are participating in the request depending on the project notification settings.

Agents and project admins can add new customers to a project at any time by including their email address in the “To” or “Cc” field when replying to a request’s email notification. Learn more about users and roles in Jira Service Management.

Depending on your portal-only customer access settings and project customer permissions, customers may be able to add people to the project as new customers by including their email address in the “To” or “Cc” field when replying to a request’s email notification. Learn more about how customer access settings impact project customer permissions.

 

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