Permissions for your service project and Jira site

You can set site-level and project-level permissions to define who can access and send requests to your service projects. Both site admins and project admins have a role to play in setting permissions:

• Site admins manage site-level customer access settings and decide how customers access the portals and how accounts should be created for customers. They set customer access settings across all service projects on a cloud site.

• Project admins manage customer permissions for each service project. They set permissions to:

  • who can view the portal

  • who can send requests to a service project

  • who customers can share requests with

Project permissions depend on the portal-only customer access settings, which means you can have different customer permissions for a service project depending on the people who need to access it.