Get started with Jira Service Management for agents
Learn how to succeed in your role as a service project agent.
You can set global and project permissions to define who can access and send requests to your service projects. Both Jira admins and project admins have a role to play in setting permissions:
Jira admins manage global customer permissions and decide how customers access the service project. They can set permissions across all projects on a Jira Cloud site.
Project admins manage customer permissions for each project. They set access to:
who can view the portal
who can send requests to a service project
who customers can share requests with
Project permissions depend on global permissions, which means you can have different customer permissions for a project depending on the people who need to access it.
Are you using a team-managed project? Learn how project configuration in company-managed and team-managed projects is different.
How global customer permissions impact project permissions
Learn how global customer permissions affect permissions at the service project level.
Change global customer permissions
If you're a Jira admin, you can view or change the global customer permissions for your site.
Change project customer permissions
Project admins can view or change the customer permissions for their site.
Change service project permissions
Learn how to change permissions for your service project.
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