Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
You can set site-level and project-level permissions to define who can access and send requests to your service projects. Both site admins and project admins have a role to play in setting permissions:
Site admins manage site-level customer access settings and decide how customers access the portals and how accounts should be created for customers. They set customer access settings across all service projects on a cloud site.
Project admins manage customer permissions for each service project. They set permissions to:
who can view the portal
who can send requests to a service project
who customers can share requests with
Project permissions depend on the portal-only customer access settings, which means you can have different customer permissions for a service project depending on the people who need to access it.
How customer access settings impact project permissions
Learn how global customer permissions affect permissions at the service project level.
Change access settings for your customers
If you're a site admin, you can view or change the access settings for the customers on your site.
Change project customer permissions
Project admins can view or change the customer permissions for their service project.
Change service project permissions
Learn how to change permissions for your service project.
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