Customize help centers in team-managed service projects

You can customize help centers on your site to make them visually distinct and to curate and present help content in a way that is relevant to your audience.

You need to be a site admin or Jira admin to customize a help center.

What you can customize depends on whether your help center is labeled Modern or Legacy. Find out which help center you're using.

Customize a Modern help center

In a Modern help center, you customize the help center in an editor, directly on its pages. You can:

• Get to know the help center editor

• Brand your help centers with a theme, logo and favicon

• Customize the navigation bar

• Add and organize pages in a help center

• Add and arrange components on a page

• Edit the home page of a help center

• Customize portal pages

• Add a login message from the Customize menu on the navigation bar

• Manage translations for custom content

Custom pages, full portal page editing, custom fonts and advanced theming are available on Jira Service Management Premium and Enterprise plans.

Customize a Legacy help center

In a Legacy help center, you customize the help center from the Customise menu at the top right.

Branding your help center

Creating a visually appealing help center is essential for providing a seamless support experience for your customers. If you’re on a Premium or Enterprise plan and have multiple help centers, customizing the look and feel of each will make them distinct and stand out.

In every help center, you can set up:

• Help center name

• Home page title

• Help center logo

• Banner

• Banner, link, and button color

• Banner text color

• Navigation background color

• Navigation text color

Find out more on how to brand a help center.

Setting up and managing help center URL

Site admins can set up and manage slugs in the help center URL for new help centers on your site.

By default, your help center URLs use the atlassian.net domain chosen when your organization signed up for Jira Service Management.

In a Modern help center, you can change the slug at the end of the help center URL.

Adding announcements and messages

Announcements on Legacy help centers keep your customers updated on important news or service-related work items. Read more on adding announcements to a help center.

You can also add a message on your login page to welcome your customers or guide them through the login process. Find out how to add a login message to a help center.

Translating Legacy help center content

If your teams have added translations to service spaces on your site, you can choose a language for your login message, announcement, help center name, and home page title. The help center language displays to customers when their profile or detected language isn't available.

Find out more about providing help in multiple languages.

Adding landing pages

Landing pages are only in Legacy help centers. In a Modern help center, you use custom pages instead.

Create unique, stand-alone pages that can be extensively customized to meet the needs of different sets of audiences. Landing pages lets you curate help content tailored to particular topics or user groups.

Find out more about creating and managing landing pages.

Editing page layouts

Help center home pages and landing pages can be edited to ensure that relevant information is easily accessible to your customers in a visually appealing manner. It helps you gain control over how help content is displayed to your customer.

Find out how to edit page layouts in a help center.