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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Which service project workflows help teams work better?

In Jira Service Management, we associate your service catalog with workflows by assigning a request type to an underlying issue type. Our recommendation is for IT teams to use four of the ITIL-inspired workflows. Default workflows include:

These allow you to have many customer request forms that follow the same workflow. For example, new hardware requests and password resets use the same service request workflow.

Our default workflows make your service project effective out of the box. You can customize them as you go along, scaling to the needs of your business.


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