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Alert notifications

This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

Notifications are an important entity in the operations space because you as an individual or as a member of a team don't want to miss out on any important events that might lead to severe disruption. Notifying the members of a team that’s equipped to manage operations at the right time - before the incident occurs or immediately after - is business-critical.

Jira Service Management can notify designated individuals in a variety of methods according to their own notification settings when a significant event such as alert creation, alert acknowledgment, start/end of an on-call rotation, etc. occurs. You as a member of a team that manages operations can use alert notifications settings in Jira Service Management to:

  • Specify ways in which you prefer receiving notifications (email, SMS, voice, push)

  • Define notification rules so you can receive only the relevant notifications for a specific set of events at desired times

  • Set up DND, notification sounds, critical alert options, etc.

  • Define rules for forwarding your alert notifications to others on your team and view the rules created for you by others.

Jira Service Management offers a variety of default rules that are auto-configured for users of a team that’s equipped to manage operations and are turned on with email as the default contact method for notifications.

The Alert notifications tab

To access your alert notification preferences:

  1. From the top right of your screen, select Your profile and settings > Personal Jira settings.

  2. Open the Alert notifications tab and define the following:

    1. Contact methods

    2. Notification rules

    3. Mute and quiet hours

    4. Notification forwarding rules

To access your alert notification settings on Jira Cloud mobile:

  1. Select Profile settings on the navigation menu.

  2. Open Notification settings and you’ll find the following:

    1. Contact methods

    2. Notification forwarding

    3. Mute

    4. Quiet hours

    5. Sounds

On the Jira Cloud mobile app, your alert notifications are sent as a push and don’t show up in the Notifications.

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