Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Jira Automation docs have moved
All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.
Edit a status
Insight in Jira Service Management is a Premium and Enterprise only feature. It is compatible only with company-managed projects. Learn more about Insight.
To edit a status that has been added at an Insight configuration level, you need to be logged in as a Jira admin.
From your service project, go to Insight > Configure Insight.
Under the Statuses tab, select the Name, Description, or Category to edit.
Select Update.
To edit a status that has been added to an individual schema, you need to have Object Schema Manager permissions.
From your service project, go to Insight > Object schemas.
Select Configure in the row of the relevant schema.
Under the Statuses tab, select the Name, Description, or Category to edit.
Select Update.
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