Turn the virtual agent on or off in a Slack request channel

Once you have your virtual agent Slack channels set up, and you’ve tested your intents, you may be ready to turn the virtual agent on for customers in Slack. Find out how to set up your virtual agent in Slack.

You need to be a project admin to turn the virtual agent on or off in a request channel.

Turn the virtual agent on or off in a Slack request channel

To turn the virtual agent on or off in a customer-facing Slack request channel:

1. From the navigation on the left, select Project settings, then Virtual agent, and then Settings.

2. Select Channels at the top of the page.

3. Under Request channels, use the toggle next to the Slack channel in which you want to turn the virtual agent on or off.

   • When you turn the virtual agent on in a Slack request channel, all intents set to a Live status immediately begin working in that channel. Find out how to activate or deactivate specific intents.

Find out how to turn Atlassian Intelligence answers on or off in a Slack request channel.