Turn the virtual agent on or off in a request channel

Once you have your virtual agent channels set up, and you’ve tested your intents, you may be ready to turn the virtual agent on for customers. Find out how to set up your virtual agent channels.

You need to be a project admin to turn the virtual agent on or off in a request channel.

Turn the virtual agent on or off in a request channel

To turn the virtual agent on or off in a request channel:

1. From the navigation on the left, select Project settings, then Virtual agent, and then Settings.

2. Select Request channels at the top of the page.

3. Use the toggle next to the channel in which you want to turn the virtual agent on or off.

   • When you turn the virtual agent on in a request channel, all intents set to a Live status immediately begin working in that channel. Find out how to activate or deactivate specific intents in your request channels.

Find out how to turn Atlassian Intelligence answers on or off in a request channel.