Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Turn the virtual agent on or off in a request channel
The virtual agent for Jira Service Management is in a closed beta.
If you’re on a Premium or Enterprise plan and want to try the virtual agent, join the waitlist.
Once you have your virtual agent channels set up, and you’ve tested your intents, you may be ready to turn the virtual agent on for customers. Learn how to set up your virtual agent channels.
You need to be a project admin to turn the virtual agent on or off in a request channel.
Turn the virtual agent on or off in a request channel
To turn the virtual agent on or off in a request channel:
From the navigation on the left, select Project settings, then Virtual agent, and then Settings.
Select Request channels at the top of the page.
Use the toggle next to the channel in which you want to turn the virtual agent on or off.
When you turn the virtual agent on in a request channel, all intents set to a live status immediately begin working in that channel. Learn how to activate or deactivate specific intents in your request channels.
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