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Turn the virtual agent on or off in a request channel

The virtual agent for Jira Service Management is in a closed beta.

If you’re on a Premium or Enterprise plan and want to try the virtual agent, join the waitlist.

Once you have your virtual agent channels set up, and you’ve tested your intents, you may be ready to turn the virtual agent on for customers. Learn how to set up your virtual agent channels.

You need to be a project admin to turn the virtual agent on or off in a request channel.

Turn the virtual agent on or off in a request channel

To turn the virtual agent on or off in a request channel:

  1. From the navigation on the left, select Project settings, then Virtual agent, and then Settings.

  2. Select Request channels at the top of the page.

  3. Use the toggle next to the channel in which you want to turn the virtual agent on or off.

Additional Help