What is the incident timeline?

The incident timeline shows the entire history of a major incident, with constant, real-time updates. It includes stakeholder updates, changes to associated alerts and edits to the incident itself. In Opsgenie, you can also post entries manually to keep a record of what you did during the incident.

Use the major incident timeline to track the progress of live incidents as they occur and quickly see what’s already been done and what still needs to be done to resolve it. You can then review the incident resolution process after the major incident has been resolved to learn how to better respond to similar major incidents in the future, or avoid them altogether.

You can view the incident timelines for both ongoing and past major incidents in Jira Service Management by selecting ‘View' in the Timeline column of your major incident queue.

To view the incident timeline of a major incident:

1. From your service project, go to Incidents.

2. Under Major incidents, select Ongoing or Past.

3. Find the major incident you would like to explore.

4. Select View in the Timeline column of that incident.

To view the incident timeline of a linked major incident:

1. From your service project, go to Incidents.

2. Under Major incidents, select Ongoing or Past.

3. Open the incident you would like to explore and find the Linked major incidents section.

4. Select Timeline on the linked major incident.

While in the timeline view, you can filter the timeline to search for a specific event, or select Open major incident to open the incident in Opsgenie and access additional features such as adding a manual entry to the timeline.

Learn more about using the incident timeline in Opsgenie.