Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Jira Automation docs have moved
All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.
Let agents add announcements in team-managed projects
Giving your agents the power to add announcements on the portal and help center will let them notify customers of important information. This helps them work quicker, more efficiently and communicate where it’s most relevant.
Give agents permission to add announcements to the portal
You must be a project admin to give agents permission to add announcements to the portal.
From your service project, go to Project settings () > Channels > Customer portal .
Choose Yes, agents can add announcements to this portal under Announcements.
Give agents permission to add announcements to the help center
You must be a Jira admin to give agents permission to add announcements to the help center.
Go to Settings () > Products > Jira Service Management > Configuration.
For Can agents add announcements to the help center?, select Yes.
This page is for team-managed projects
If the lower-left of your service project sidebar doesn’t say you're in a team-managed project, check out these company-managed project articles instead.
Learn more about the difference between company-managed and team-managed projects.
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