Let agents add announcements in team-managed projects
Giving your agents the power to add announcements on the portal and help center will let them notify customers of important information. This helps them work quicker, more efficiently and communicate where it's most relevant.
Give agents permission to add announcements to the portal
You must be a project admin to give agents permission to add announcements to the portal.
From your service space, select Space settings, then Channels & self service, then Portal .
Choose Yes, agents can add announcements to this portal under Announcements.
Give agents permission to add announcements to the help center
You must be a Jira admin to give agents permission to add announcements to a help center. Announcements are only available in Legacy help centers. Find out which help center you're using.
Give agents permission in a Legacy help center
In a Legacy help center, you let agents add announcements with a setting in Jira Service Management settings:
Select Settings () at the top right.
From the dropdown menu, select Jira apps.
Under the Jira Service Management header, select Help center permissions.
Under Announcements, select Yes, agents can add announcements to help centers.
This page is for team-managed spaces
If the lower-left of your service space sidebar doesn't say you're in a team-managed space, check out these company-managed space articles instead.
Read about the difference between company-managed and team-managed spaces.
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