Give agents permission to add announcements in next-gen

Giving your agents the power to add announcements on the customer portal and help center will let them notify customers of important information. This helps them work quicker, more efficiently and communicate where it’s most relevant.

Give agents permission to add announcements to the portal

You must be a project admin to give agents permission to add announcements to the portal.

1. From your service project, go to Service project settings () > Channels > Customer portal.

2. Choose Yes, agents can add announcements to this portal under Announcements.

Give agents permission to add announcements to the help center

You must be a Jira admin to give agents permission to add announcements to the help center.

1. Go to Settings () > Products > Jira Service Management > Configuration.

2. For Can agents add announcements to the help center?, select Yes.