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Customize your customers' requests list

We’re currently rolling out changes that affect the content on this page. Check out the previous page content if the experience described here doesn’t match your current experience.

To make sure that your customers see the most relevant information about their requests and find what they’re looking for faster, you can customize the columns they see in their requests list. For example, you may want your customers to see when a request was raised, but you may not want them to see who is assigned to the request.

You need to be a Jira admin to customize the requests list.

To customize your customers' requests list:

  1. Go to Settings () > Products > Jira Service Management > Configuration.

  2. In the Help center section, select View all help centers.

  3. Select the help center of your choice.

  4. Once in the help center, select your avatar, and from the dropdown, select Requests.

  5. Select the avatar, and from the dropdown, select Manage columns.

  6. Check the boxes next to the names of the columns you want to show in the requests list. To hide a column, uncheck the box next to its name.

  7. Select Save changes to confirm your choice.

Currently, you can only choose from a list of predefined columns and cannot add custom columns to the requests list.

Your customers can customize their view by selecting Manage columns on their requests list to edit and reorder columns.


Previous content for bundled track sites

Your customers can track and filter all the requests they have raised and those that are waiting for their approval in the Requests section in the portal.

To make sure that your customers see the most relevant information about their requests and find what they’re looking for faster, you can customize the columns they see in their requests list. For example, you may want your customers to see when a request was raised, but you may not want them to see who is assigned to the request.

You need to be a Jira admin to customize the requests list.

To customize your customers' requests list:

  1. From your service project sidebar, select Channels.

  2. Hover over Portal and select Open.

  3. Select Requests from the top-right on the navigation bar.

  4. Select Customize tab to open up the customization panel.

  5. Check the boxes next to the names of the columns you want to show in the requests list. To hide a column, uncheck the box next to its name.

  6. Select Save changes to confirm your choice.

Currently, you can only choose from a list of predefined columns and won’t be able to add custom columns to the requests list.

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