Customize your customers' requests list
To make sure that your customers see the most relevant information about their requests and find what they're looking for faster, you can customize the columns they see in their requests list. For example, you may want your customers to see when a request was raised, but you may not want them to see who is assigned to the request.
You need to be a Jira admin to customize the requests list.
How you customize the requests list depends on whether your help center is labeled Modern or Legacy. Find out which help center you're using.
Customize the requests list in a Modern help center
In a Modern help center, you customize the requests list from the Requests page in the help center.
To customize your customers' requests list in a Modern help center:
Open the help center.
Select Requests in the navigation bar.
Select Edit list view, then in the Columns field, select the columns you want to show. To hide a column, select the cross next to its name.
Select Done to confirm your choice.
Customize the requests list in a Legacy help center
In a Legacy help center, you can customize the columns your customers see in their requests list.
To customize your customers' requests list:
Select Settings () at the top right.
From the dropdown menu, select Jira apps.
Under the Jira Service Management header, select Help center permissions.
Under Help center management, select View all help centers.
On the card for the help center you want to edit, select … at the top right.
Select Customise look and feel. The help center opens.
Once in the help center, select your avatar, and from the dropdown, select Requests.
Select Edit list view, then in the dropdown list in the Columns field select the names of the columns you want to show. To hide a column, select the cross next to its name.
Select Done to confirm your choice.
Currently, you can only choose from a list of predefined columns and cannot add custom columns to the requests list.
Your customers can customize their view by selecting Edit list view on their requests list to edit and reorder columns.
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