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Add a custom email account in team-managed projects

Your service project comes with a pre-configured cloud email address, but you can also add a custom one to link to an existing email address. Each service project can have one linked custom email account.

You must be a Jira site admin to add a custom email account.

To add a new email:

  1. From your service project, go to Service project settings () > Channels > Email.

  2. Choose your email service provider and complete the requested details.

  3. Click Next.

  4. Depending on your email service provider, complete the steps to link your account.

If you’re using Gmail, you'll need to set up 2-Step Verification and an App Password with your Google account. Then enter your App Password in the Password field.

If your Microsoft account uses multi-factor authentication, you can use OAuth by clicking on the Microsoft logo, or set up an application-specific password.

If you use more than one email address to interact with your customers, set up forwarding rules or aliases in your email clients to receive requests in the email linked to your service project.

This page is for team-managed projects

If the lower-left of your service project sidebar doesn’t say you're in a team-managed project, check out these company-managed project articles instead.

Learn more about the difference between company-managed and team-managed projects.


Last modified on Apr 6, 2021
Cached at 10:51 PM on Apr 14, 2021 |

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