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What does the integration offer?
has an email integration with . Use the integration to send alerts to 's API with detailed information. acts as a dispatcher for alerts, determines the right people to notify based on on-call schedules– notifies email, text messages (SMS), phone calls and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.
How does the integration work?
When an alert is created in , an alert is also created in automatically through the integration.
Set up the integration
is an email integration. Setting it up involves the following steps:
Add an integration in
Configure the integration in
Add an Autotask AEM integration
To add an integration in , complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the email address.
You will use this email address while configuring the integration in later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
Configure the integration in Autotask AEM
To configure the integration of with , complete the following steps:
In Autotask, go to Account > Policies.
Select a policy from which you want to receive alerts.
In the Monitors tab, edit the monitor you want to receive alerts from or add a new one.
Select a value for Monitor Type and fill in Monitor Details.
Go to the Response Details tab.
Select Email the following responders.
Make the following updates in Additional Responders:
Enter JSM into Name and e431922f-0a08-4785-b6a6-536296481088@<sitename>.jsmalerts.atlassian.net into Address.
Select Text for Type and Save.
Add the following to the Subject Line:
[hostname] | [description] | [sitename] | [category] | [type] | [alert] | [os] | [lastuser] | [ipaddress]
Select Next to complete creating the monitor.
Select Save and Push Changes on the next screen to complete updating the policy.