Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
What are forms?
Discover what forms are, and how they work in Jira Service Management.
Where can forms be used?
Learn where you can use forms, and how you can use them in each location.
Create or edit a form
Learn how to create a new form or edit an existing one.
About form settings
Learn about each available setting for your form.
Add a form to the request form for a request type
You can use Jira fields for your request form, a pre-created form, or both. Learn how to add a form to a request form.
What are form states?
Learn more about what it means for a form to be open, submitted, or locked.
Create an issue using a form
Learn how to use forms to create issues in Jira Service Management.
How do forms work in the issue view?
Learn how forms behave in the issue view in Jira Service Management.
View, add, or edit a form on an issue
Learn how to view, add, or edit forms on issues.
Reopen, delete, or download a form from an issue
Learn how to reopen a submitted form, delete it, or download it as a PDF or XLSX from an issue.
Copy a form to another project
Learn how to copy a form and use it in another service project, business project, or software project on the same site.
Delete a form from a service project
If you no longer need a form, you can delete it from your service project.
What are form fields and Jira fields?
Learn how form fields and regular Jira fields are slightly different, but can be linked to work together.
Link a form field to a Jira field
If you want to gather information in a form but have the form field populate an existing Jira field, you can link them.
About duplicate form fields and Jira fields
Learn how form fields and regular Jira fields are slightly different, but can be linked to work together.
Add or unlink a data connection from a form
Learn how to add a data connection to a form so that you can populate form fields automatically.
Create, edit, test, or delete data connections for forms
Learn how to create, edit, test, or delete data connections that you can use with forms.