Usage and admin help
What is ITSM early access?
ITSM early access is the new IT service management template for Jira Service Desk. Early access means this template is a work in progress. To try this template, you must first opt-in and enable it on your instance via the how to opt-in now steps below.
Here are a few of the main features that live in the template right now:
Better focus on ITSM - clear ticket categories for incidents, changes, service requests and problems so your team can route and triage tickets, quickly and efficiently.
Respond faster to incidents - loop your team in and give context on any ongoing major incidents via a seamless integration with Opsgenie that allows you to link and escalate tickets to resolve incidents faster.
Deploy with confidence - monitor any changes that are deployed through Bitbucket Pipelines or other third-party CI/CD tools, and services created in the services registry.
We want to hear from you! Let us know what you like in the product and what you’d like to see in the future using the Give feedback button in the lower-left corner of your project.
This early access template is currently only available in Classic projects. Enabling this project will enable Classic projects on your instance if they aren’t already. You can opt-out at any time by returning to the opt-in screen.
How to opt-in
To opt-in, all you need is an existing Jira Service Desk Cloud site and Jira admin permission.
Go to <your site name>.atlassian.net/jsd-itsm in your browser.
This address will take you to a special page where you can enable the ITSM template on your site.
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