Your first stop for learning how to get started with Jira Service Management.
What does the integration offer?
Integrate with to dispatch the alerts generated by , determines the right people to notify based on on-call schedules– notifies via emails, SMS, phone calls, and iOS, and Android push notifications, and escalates alerts until they are acknowledged or closed.
How does the integration work?
When an alert is created in , an alert is also created in automatically through the integration.
When an alert is closed in , the related alert is closed in .
Set up the integration
is an API integration. Setting it up involves the following steps:
Add a integration in
Configure the integration in
Add a Honeybadger integration
To add a integration in , complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the API key.
You will use this key while configuring the integration in later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
Configure the integration in Honeybadger
To configure the integration of with , complete the following steps:
In your project In Honeybadger, go to Settings > Alerts & Integrations.
Select Jira Service Management from the list of services.
Depending on the instance you’re using, select US or EU for Endpoint.
Paste the API key copied previously into Api key.
Select Save Changes.
When the Integration is added to , two rules for creating alerts and two rules for closing alerts are automatically added for you which matches 's fault and site based alerts. The content for those two types of alerts are totally different so use and modify those rules to stay up-to-date with all the features provides.
The following is the complete list of event types that generate and you can use for the Event field for filtering:
Sample payload sent from Honeybadger