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Remove a customer from an organization

When you remove a customer from an organization they lose access to service projects that use the organization. This means that they can no longer request help from the service project.

Customers may still have access to service projects if:

  • They belong to another customer organization on the site.

  • Your service project allows anyone to raise requests without logging in.

When a customer is removed from a customer organization, their account still exists on your Jira Service Management site. Find out how to permanently delete a customer’s account

How to remove customers from an organization

To remove customers from an organization:

  1. From your service project, go to Customers.

  2. Select an organization from the list by clicking its name.

  3. Find the customer you want to remove.

  4. Select next to the customer.

If Customer service management is turned on, follow these steps remove customers from an organization:

  1. From your service project, go to Organizations.

  2. Select an organization from the list by clicking its name.

  3. Find the customer you want to remove.

  4. Select ••• > Remove from organization.

Customer service management is a Premium feature that helps teams easily create, visualize, and manage customer details and organizations. Learn how to enable Customer service management.

Remove customers from an organization using Jira product settings

You can also remove customers from an organization using Jira product settings. Only Jira admins can perform actions in Jira product settings.

  1. In the top right hand corner of the screen, select Settings > Products > Organizations.

  2. Select an organization from the list by clicking its name.

  3. Select the customer you would like to remove from the list. You can also search for them using the search bar.

  4. Enter the customer’s email. Separate customer emails by commas to add more than one at a time.

  5. Select the Remove customer icon.

 


This page is for company-managed projects

If the lower-left of your service project sidebar says you're in a team-managed project, check out these team-managed project articles instead.

Learn more about the difference between company-managed and team-managed projects.

 

 

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